How do I return an item? What if I have a problem with an order?
Any order returned due to incorrect address or the customer not needing it, will be issued a store credit, minus the original shipping paid to send the order to you. All returned orders will incur a 20% restocking charge.
The address items should be returned to is Kim Hatch, PO Box 311, West Warren, MA 01092.
Store credits are issued on all returns, unless return is due to shippers' error.
If you have an issue with receiving an order, you must contact us within 7 days. All packages are tracked. After 30 days no refund will be given on any missing orders. Tracking from USPS stays online for only a limited amount of time. It is customer's responsibility to check on missing packages within a timely manner. No exceptions will be made.